Our Cancellation Policy
Plans change. Flights get moved, little ones get sick, and Caribbean weather has a mind of its own. We understand, and we've kept our policy simple so you always know where you stand.
Tours and airport transfers
Cancel at least 24 hours before your pickup time and you'll receive a full refund. If you'd rather keep your booking, we're just as happy to move it to another day.
Inside 24 hours, we can refund up to 50%. By then your guide and vehicle are reserved for you, and we've often turned other guests away to hold your spot. We're unable to refund no-shows.
Party bus and private group bookings
The party bus carries 6 to 20 guests and takes a full crew off the road for the night, so we ask for a bit more notice here:
| Notice given | Refund |
|---|---|
| 7 days or more | Full refund |
| 3 to 6 days | 50% |
| Under 3 days | None, but talk to us about another date |
Spicemas
Carnival week is the busiest week of our year and books out months ahead. A 50% deposit secures your Spicemas transport or package. Cancel 30 days or more before your first service and we'll refund you in full. Closer to carnival, the deposit is kept, as it covers the drivers and vehicles we've committed to you.
When weather or your ship changes the plan
Your safety matters more than any schedule. If we call off a tour because of weather or sea conditions, we'll book you onto a new date at no extra cost. If your flight is cancelled, we'll simply move your airport transfer to your new arrival.
Cruise passengers: if your ship skips Grenada, you'll receive a full refund. If your ship arrives late, we'll offer you a shorter tour that still gets you back to the port at least one hour before it sails.
Changing your date
Date changes are free up to 24 hours before pickup, or 7 days before for the party bus and group bookings, depending on availability.
Getting in touch
Send us a WhatsApp at +1 (473) 403-5553 or email info@tourdespice.com with your name and tour date. A member of our team will reply personally, and approved refunds are returned to your original payment method within 7 to 10 business days.
If anything here is unclear, just ask. We'd much rather talk it through with you.
See also our Terms & Conditions.